Terms Of Service
All services provided by Beyond Moving (the “Company”) are expressly conditioned upon the client’s acceptance of all terms and conditions set forth below. Any additional or different terms or conditions — whether communicated verbally, in writing, or in any previous or subsequent communications — are hereby expressly objected to by the Company and deemed void.
The Company reserves the right to modify these Standard Terms and Conditions at any time, with notice to the client (referred to herein as “you” or the “client”). The client agrees that the version of these Standard Terms and Conditions in effect at the time of service shall govern all services performed by the Company, unless a written amendment is signed by both parties.
The Company and the client are sometimes referred to herein collectively as the “Parties.” These Standard Terms and Conditions, along with any referenced documents, constitute the entire agreement between the Parties regarding all services performed by the Company. By booking our services you agree to the following terms:
Billing and Payment Terms
The Company bills for its services on an hourly basis. For all jobs located within a thirty (30) minute radius of the Company’s headquarters in Boulder, hourly billing begins upon the crew’s arrival at the client’s location.
For jobs located outside the thirty (30) minute radius, time is billed on a round-trip basis, beginning when the crew departs from the Company’s headquarters and concluding upon their return after the move is completed.
Billing time is calculated and rounded up to the nearest half hour, following a five (5) minute grace period after completion of the job.
Unless otherwise agreed by the Company’s billing representative, a three (3) hour minimum charge applies to all jobs.
Certain jobs may also require payment of rental truck fees, dispatch fees, or other applicable charges as outlined in various sections and pages of this website.
Hazardous Conditions and Fees
The Company is committed to maintaining a safe working environment for its representatives. Moves that are deemed hazardous are subject to additional hazardous moving fees and/or cancellation of services at the sole discretion of the Company.
For the purposes of this Agreement, “hazardous conditions” are broadly defined and may include, but are not limited to:
• Excessive dirt, dust, dander, or animal hair
• Bodily fluids, human or animal waste
• Strong or foul odors
• Presence of bugs, insects, rodents, or infestations
• Excessive clutter, hoarding situations, or unsafe debris
• Obstructions or hazardous conditions in walking paths, driveways, or loading areas (including mud, ice, water, overgrowth, or similar conditions)
• Dangerous or unstable structures, unfinished construction sites, or structurally unsound buildings
• Mold, toxic substances, hazardous fumes, or contaminated environments
• The presence of illegal substances or drug-related activity
The Company reserves the right to cancel any move, at its discretion, if hazardous conditions are present or suspected.
If the Company agrees to proceed with a move involving hazardous conditions, and the client consents, a hazardous moving fee may be applied. This fee, if charged, will not exceed fifty percent (50%) of the applicable hourly rate for the job.
Inventory of Items
The Company will transport items as identified and agreed upon during the initial booking and billing process. All items intended for transport must be clearly disclosed to the Company’s representatives — either verbally or in writing — prior to the commencement of services.
The Company reserves the right to refuse transportation of any items not previously disclosed or agreed upon during the initial service agreement. This policy ensures that the Company can allocate the appropriate resources, equipment, and staffing required to perform the move safely and efficiently.
Any requests to move additional or undisclosed items are subject to approval by the Company and may result in additional charges or a rescheduling of services.
Quotes and Estimates
All quotes and estimates provided by the Company — whether given in writing, over the phone, or in person — are non-binding and subject to change. These estimates are educated approximations based on the information provided by the client at the time of booking and do not constitute a guarantee of final cost, duration, or scope of services.
The actual time and labor required to complete a move may vary due to a wide range of factors, including but not limited to:
• The total volume and weight of goods
• Parking availability and distance from the truck to the premises
• Number of stairs, elevators, or other access challenges
• Accuracy and completeness of information provided by the client
• Additional services requested during the course of the move
Because many of these variables cannot be fully anticipated in advance, the Company makes no guarantee regarding the total hours worked or the final cost of services. All quotes are provided as general estimates only and are based solely on the information furnished by the client.
Waiver of Physical Survey
The client acknowledges and agrees to waive any rights under applicable Federal Motor Carrier Safety Administration regulations and Colorado Public Utilities Commission rules that would require the Company to prepare a written estimate based on a physical survey of the client’s goods.
All estimates provided by the Company are based solely on the information furnished by the client — including, but not limited to, details provided on the Appointment Form — and not on any in-person inspection or physical survey of items.
Authorization of Non-Commercial Transport
The client acknowledges and agrees that all trucks and transportation methods utilized by the Company are operated on a voluntary basis by authorized individuals appointed by the Company. The client’s payment to the Company is solely for labor services and the use of rental vehicles, not for commercial transportation or freight services.
By entering into this Agreement, the client authorizes the operation of rental vehicles by drivers selected and directed by the Company, at the Company’s sole discretion. The Company assumes responsibility for appointing qualified personnel to perform the services agreed upon.
Weather and Preparation
The Company reserves the right to cancel or reschedule any moving services if, in its sole discretion, weather conditions or other circumstances would endanger the health and safety of its representatives.
In cases of adverse weather — particularly snow, ice, or hazardous conditions — all areas required for the relocation must be properly prepared by the client to allow the Company’s crew to perform services safely and efficiently. This includes, but is not limited to, clearing driveways, walkways, and truck access points of snow, ice, debris, mud, or other obstructions that may hinder safe access or operation.
If the designated areas are not adequately prepared, as determined by the Company, additional time spent by the Company’s crew to shovel, apply ice melt, or wait for the area to be made safe will be billed at the standard hourly rate. The client may choose to have the Company perform this preparation, accept the associated charges, or cancel the job.
The Company assumes no liability for any damage caused to driveways, access points, or surrounding areas while clearing or making preparations necessary to perform the move. Should additional materials be required to complete this work or ensure safe access, an additional time may be charged to cover accessorial fees.
Force Majeure
The Company shall not be held liable for any delay, interruption, or failure to perform services due to circumstances beyond its reasonable control. These events, commonly referred to as “force majeure,” include but are not limited to:
• Severe weather conditions
• Natural disasters (including floods, fires, earthquakes, or storms)
• Acts of God
• Accidents or road closures
• Acts of government or regulatory authorities
• Labor strikes or shortages
• Acts of war, terrorism, civil unrest, or public emergencies
• Utility outages or mechanical failures beyond the Company’s control
In the event of a force majeure occurrence, the Company reserves the right to postpone, reschedule, or cancel services without penalty or liability. Any deposits or payments made for canceled services due to a force majeure event will be addressed on a case-by-case basis at the sole discretion of the Company.
Full Value Protection
The Company provides Full Value Protection to the client at no additional cost, in accordance with the regulations set forth by the Colorado Public Utilities Commission and as outlined by the Company’s internal policies.
Under Full Value Protection, in the event that an item is damaged due to the direct action or negligence of the Company, the Company and client will choose one of the following remedies:
1. Repair the item to restore it to its condition prior to the commencement of services;
2. Replace the item with another item of like, kind, and quality; or
3. Provide compensation for the item’s current market value, based on standard depreciation.
This coverage applies only to household goods or items directly handled by the Company’s representatives and does not extend to:
• property, including floors, walls, doors, structures, or driveways
• Personal injury or medical expenses
• Attorney’s fees or legal costs
• Any indirect, incidental, or consequential damages
To qualify for compensation, any item claimed must have a verifiable, appraised value or proven monetary worth at the time of damage. The Company reserves the right to assess, inspect, and determine the appropriate resolution in accordance with this policy.
Exclusions and Limitations of Liability
The Company’s liability for loss or damage is subject to specific exclusions and limitations, as outlined in this section. The client is solely responsible for preparing, protecting, and clearing floors, surfaces, and pathways before and during the move. The Company assumes no liability for damage to floors, surfaces, or property that has not been properly protected or cleared by the client.
The Company is not liable for damage to any item that was previously damaged, repaired, assembled, disassembled, or structurally compromised prior to the commencement of services. Additionally, the Company assumes no responsibility for the condition of unpacked items or for items packed by the client, as improper packing may compromise their safety during handling and transport.
The following categories of items are excluded from liability and coverage under this Agreement:
1. Valuables, including but not limited to accounts, bills, currency, deeds, negotiable instruments, securities, jewelry, precious stones, wedding bands, passports, or other items of significant monetary or personal value.
2. Live animals, taxidermy, trophies, statues, or antiques made from animal parts or depicting animals.
3. Artwork, statuary, custom-built furniture, decorations, or installations, including paintings and other works of art.
4. Loss of profit, loss of use, or loss of market resulting from delays or damages.
5. Damage caused by natural conditions such as leakage, evaporation, shrinkage, heat, cold, mold, rust, rot, spoilage, dents, chips, scratches, or normal wear and tear.
6. Items packed by the client (including boxes, crates, bags, totes, suitcases, or pre-packed furniture) that are improperly packed or damaged due to shifting, handling, or acts of the client.
7. Furniture constructed of particle board, plywood, or flat-pack materials, including but not limited to items from IKEA or similar manufacturers, and custom-built furniture of similar composition.
8. Uncrated slate, glass, marble, granite, or other fragile materials not properly packed prior to the Company’s arrival, as determined at the Company’s sole discretion.
9. Electronic devices, internal components, software, or hardware, including internal electrical systems, data, or functionality of any device.
10. Items covered under separate insurance policies maintained by the client, including but not limited to homeowners, storage, or automobile insurance. Claims for such items must be submitted directly to the client’s insurance provider.
All claims related to cargo coverage require proof of ownership and verifiable documentation of the item’s value, such as a receipt or appraisal.
Payment Terms
Payment is due in full immediately upon completion of services, unless otherwise specified in writing or expressly agreed upon by the Company.
For projects spanning multiple days, the Company will issue invoices on a daily basis, with payment required at the conclusion of each service day, unless alternate arrangements have been approved in advance by the Company.
The Company reserves the right to suspend or terminate services if payment is not rendered as required under this Agreement.